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Terms & Conditions

(i) Services offered

Horizon Global Learning Network, LLC is dedicated to providing innovative and holistic integrated learning solutions and networking opportunities that empower individuals to reach their full potential and thrive in an interconnected world.

For Students:

  • Academic Coaching
  • Consulting (Life and Social Skills)
  • Learning Lab (Homework Help)
  • Trackout Camps
  • Mindfulness and Yoga
  • Occupational Therapy (OT)
  • Speech Therapy

For Adults:

  • 504/IEP Consultation
  • Parenting/Leadership Workshops
  • Peer Networking
  • Professional Learning
  • Mindfulness and Yoga
  • Wellness Retreats

Each service is designed to meet specific needs and objectives, whether it’s academic support, social development, or personal growth. It’s important to review the details of each service offering to understand the scope, methodology, and expected outcomes.

By engaging with our business and utilizing our services, you acknowledge and agree to abide by the terms and conditions associated with each service offering. We reserve the right to update or modify our service offerings, terms, and conditions at any time without prior notice. Your continued use of our services constitutes acceptance of the prevailing terms and conditions.

(ii) Returned merchandise and Refund policy,

At Horizon Global Learning Network, LLC, we strive to provide high-quality educational experiences and services to our customers. However, we understand that circumstances may arise where you need to request a refund. Please review the following guidelines regarding our refund policy:

  1. Eligibility for Refund:
  • Course Enrollment: Refunds for course enrollment fees will be considered within 7 days of the initial purchase date, provided that the request meets the criteria outlined below.
  • Membership Fees: Membership fees are non-refundable unless otherwise stated in the terms of the membership agreement.
  1. Grounds for Refund:
  • Technical Issues: If you experience technical difficulties that prevent you from accessing course materials or participating in live sessions, we will investigate the issue and may provide a refund if we are unable to resolve the problem in a timely manner.
  • Quality Concerns: If you are dissatisfied with the quality of the course content or delivery, please contact our support team to discuss your concerns. Refunds may be granted at our discretion if we determine that the course did not meet our advertised standards.
  • Cancellation: If you wish to cancel your enrollment in a course or membership, you may be eligible for a refund depending on the timing of your request and any applicable cancellation fees.
  1. Refund Process:

To request a refund, please contact our Director of Integrated Learning, Melissa Darr, at melissa@horizongloballearningnetwork.com. In your refund request, please provide the following information:

  • Your full name
  • Order/invoice number
  • Reason for the refund request
  • Any supporting documentation (e.g., screenshots of technical issues)

Once we receive your refund request, we will review it and respond within 3 business days to notify you of the approval or rejection of your refund.

  1. Refund Timeline:

Refunds will be processed within 14 business days of approval. Please note that it may take additional time for the refund to appear on your credit card statement or bank account, depending on your financial institution.

  1. Exceptions:
  • Promotional Offers: Refunds will not be provided for purchases made during promotional periods or using discount codes, unless otherwise stated in the promotion terms.
  • Third-Party Purchases: If you purchased our products or services through a third-party vendor, please refer to their refund policy for eligibility and instructions.
  1. Contact Us:

If you have any questions or concerns about our refund policy, please contact our Director of Integrated Learning, Melissa Darr, at melissa@horizongloballearningnetwork.com for assistance.

(iii) Customer Service Contact

For all customer service inquiries, please contact our Director of Integrated Learning, Melissa Darr, at melissa@horizongloballearningnetwork.com

(iv) Transaction Currency

All transactions conducted through our online payment system are processed in US dollars (USD) unless otherwise indicated. By making a purchase or engaging in any financial transaction on our platform, you acknowledge and agree to utilize US dollars as the designated currency. Any refunds, exchanges, or adjustments will also be processed in US dollars. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of our services constitutes acceptance of the prevailing transaction currency terms and conditions.

(v) Export or Legal Restrictions

Please note that at the time of transaction, we do not have knowledge of any specific export restrictions or legal limitations applicable to the products or services offered. However, it is the responsibility of the customer to ensure compliance with any relevant export control laws or regulations in their jurisdiction. By engaging in transactions with our business, you acknowledge that it is your responsibility to verify and adhere to any applicable export or legal restrictions related to the products or services purchased. We disclaim any liability arising from non-compliance with such regulations.

(vi) Delivery Policy

Our delivery policy is dependent on the specific service purchased and is outlined in the service description provided. Delivery methods may vary and could include virtual delivery, in-person delivery, or a combination of both, as specified in the service description. It is essential to review the service description thoroughly to understand the delivery method associated with your purchase.

Last updated April 2024